Need Help?

We want to get you back on the road to success ASAP, so before you fill out a help request form, we want to offer you solutions to the most  common problems, and ask you to check that problem is something we can hopefully help you with.

Look Again

There's a lot to learn about Math Placement—you may not remember from a first reading what you'll need later.

Having trouble registering in ALEKS PPL?
Revisit Getting Started in ALEKS.

Don't see your score in your portal?
Check the Placement Posting Dates.

Don't know which math course to take?
Explore your options in the Course Guide.

Not eligible for the course you need?
Learn how to improve your placement.

ALEKS won't let you reassess?
Check that you've met the criteria, and your Learning Module and ALEKS license are still active.

Ask Someone Else

Your question may be best answered by someone in a different campus unit who has access to key information and experience with the relevant campus policies and procedures.

For more information about math requirements for your (prospective) major, check with the advisers for your major and/or the mathematics adviser.

For questions about your Non-UCSC Course Credit, contact your major or college advisor.

If you're having technical problems with ALEKS PPL (not lock out from reassessment), try ALEKS technical support.


There are two ways to ask for help: 

A picture's worth a thousand words, so the Math Placement Help Request form lets you upload screenshots (e.g., your ALEKS PPL home page or the ALEKS gateway). You must be logged into Google using your UCSC account (e.g., to access this form.

You can access the Text-Only Math Placement Help Request form from any account, but you won't be able to upload images. Describe the problem as precisely as possible.

Allow for a response time of a day or two. 

Strategies for finding solutions

If you've looked everywhere for answers and feel stuck, try asking a friend or family member for help—a second pair of eyes can often spot what you've been staring at too long to see.

Describing out loud what you're trying to accomplish, what you've tried, and what's happened so far is often enough to give you the insight you need to fix the problem. If you don't have a supportive human handy, describe the problem to your pet, your laptop, your cup of coffee… it doesn't matter if they don't answer—the important thing is that you clearly and precisely describe the situation and your actions, step by step.

Don't dwell on the possible consequences of not doing whatever it is you're trying to do—stay focused on the task at hand. If you're stressed, take a few minutes to clear and calm your thoughts, so that there's mental space and quiet for that crucial detail that you saw but aren't remembering to come to the front of your thoughts.